In an earlier post this week, I wrote about a step by step guide on how to negotiate with the contract yielding wireless providers.  Today I’ll reveal the actual flow of the conversation I had when I called in for my sister.

Here’s the Scoop on my Conversation with Rogers recently:

My sister was paying about $31 a month including tax (from a previously negotiated contract by yours truly two years ago) for:

• 10 voicemail
• 200 day time minutes
• Rogers to Rogers
• Unlimited evening and weekends starting from 6pm

Being the young-un that she is, many of her friends text.  As you know, texting can add up!  She wanted text messaging included in herr next plan.  She was paying an extra $3-5 more a month just for text messages sent and received (texting on the very very low end hence restricting herself from unleashing the texting beast).  She had one more week left on her contract.

So I called in to the Retentions Department for her, spoke to Tristan (names have been changed) from the Retentions Department who said that if she added $5, then she can have 250 texts, AND she would have to recommit for another 2 years.  (In my head, I was thinking WTF- what kind of deal is that? Pay more??)  I firmly but nicely said that she didn’t want to pay any more, and that I am with Telus and I get all the above for LESS per month including 100 long distance minutes per month, web browsing, and 200 incoming and outgoing texts (which is true, by the way).

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Here in Canada we are ruled by only a few wireless service carriers.  Namely these fall into the “big three” otherwise known as:  Rogers (also bought out Fido Mobile), Bell (also in May 2009 bought out Virgin Mobile), and Telus (also carrier of Koodo Mobile)… UH… can you say MONOPOLY?? These guys have been fighting head to head with each other, to keep prices of contracts up.  I was paying $40-50 a month for my measly serviced cell phone bill back in 2004 (I was constantly over in talk time, thus getting dinged a 25 cents per minute) until I one day I called in to complain.  I think I fluked it by calling when my contract was up (unbeknowst to me at the time, it was when I was un-edumacated in personal finance  still).

I called back then and said I didn’t like how much I was paying.  The CSR (customer service rep) then told me that they can reduce my bill and increase what I was getting (e.g. minutes, texts, free long distance).  I was like “what??” why had I NOT done this earlier?? I could have saved so much cashola!  I had reduced my monthly bill (and was getting more bang for my buck) to $28 a month- never over.

Ever since then, I’ve been getting good deals on contracts for mr. youngandthrifty, my mom, my sisters, my friends…you could say that I’m addicted to the art of negotiation (on the phone– not so much in person cus I’m kinda shy).

First of all, you need to decide whether you want to be on a contract.  Currently WIND Mobile has come into play and they are straight up no contracts, so you’re not tied down.  They have very competitive rates (much to the Big Three’s dismay) without having to negotiate to get something you’re happy with.

If you’re down with signing up for a 1, 2, or 3 year contract then please continue reading.

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So Wind Mobile opened it’s doors in Calgary and Toronto already for a few weeks now (as of December 16, 2009).  They’re partnering up with Research in Motion (the Canadian golden child and makers of Blackberries) to offer heavily discounted Blackberries.

The Big Three (Telus, Rogers, and Bell) don’t seem too scared yet because Wind Mobile still needs to build their towers and expand their coverage network.  What does that mean?

It means that right now if you call from Calgary to Vancouver, you either wouldn’t be able to, or you would get a roaming signal/ roaming fees (25 cents a minute… ouch!).  Basically if you’re with Wind, you’re limited to calling people in Toronto or Calgary.

Edit: Jan. 18, 2010:  Angry Chinese Driver who has written the motherload-of-all-comments-ever and has firsthand experience with Wind Mobile (he’s been following them from Day One and he’s a happy customer) asked me to edit the above statement to: you can call anyone in Canada (and the US, unlimited with a $10 add-on) as long as you’re calling FROM Toronto or Calgary, though with coverage expansion you will eventually be able to do it FROM Vancouver, Ottawa, Halifax, etc… Same goes for data.

Check out Wind Mobile’s voice plans here

Check out Wind Mobile’s add-ons here (data, voicemail, long distance etc.)

Hmm… since i just LOOOVE Pros and Cons lists, I’ll make one of Wind Mobile:

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So apparently effective Wednesday December 16, 2009, Wind Mobile is set to LAUNCH!

I actually had no idea that there was a new wireless network giant lurking about until I was reading the “Bloomberg News” as to why my Telus stock dipped so drastically (yes, I potentially have been living under a rock because I hadn’t heard of them).

Telus, Rogers, Bell are all going to try to sue because Tony Clement (Canadian Cabinet minister) said it was okay to introduce other competitors (Wind Mobile owned by Globalive) to the market. The big three aren’t happy because they say that Wind is not a Canadian based company (the Globalive  company’s major shareholder is based in Egypt).

Ho ho ho indeed! They’re not going to be happy because I’m sure Wind will be charging much less than the monopoly “the big three” currently are charging now. Wind Mobile has some pretty hilarious ads going on too! (check it out below on youtube). Did you know that Canada currently pays the 3rd most expensive rates for cell phone plans??

What is Wind Mobile, you ask?

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