Comments on: Negotiating with Rogers Wireless- Head to Head Battle! http://youngandthrifty.ca/communications/negotiating-with-rogers-wireless-head-to-head-battle/ saving generation Y Fri, 10 Feb 2012 13:02:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Save $750+ on Cable and Internet by being a Student | youngandthrifty.ca http://youngandthrifty.ca/communications/negotiating-with-rogers-wireless-head-to-head-battle/#comment-13651 Save $750+ on Cable and Internet by being a Student | youngandthrifty.ca Tue, 29 Nov 2011 15:57:18 +0000 http://youngandthrifty.ca/?p=933#comment-13651 [...] minutes, no doubt) and asked to speak to one of their customer service representatives.  Because I practiced negotiating for my cell phone contract last year, I thought I had the upper [...] [...] minutes, no doubt) and asked to speak to one of their customer service representatives.  Because I practiced negotiating for my cell phone contract last year, I thought I had the upper [...]

]]> By: young http://youngandthrifty.ca/communications/negotiating-with-rogers-wireless-head-to-head-battle/#comment-13087 young Sat, 05 Nov 2011 05:01:56 +0000 http://youngandthrifty.ca/?p=933#comment-13087 @Shiraz- Oh yeah those are the WORST! Especially if it's the first 6 months or the first year. They get you really bad.. and then you're stuck until the end of the contract. @Shiraz- Oh yeah those are the WORST! Especially if it’s the first 6 months or the first year. They get you really bad.. and then you’re stuck until the end of the contract.

]]> By: Shiraz http://youngandthrifty.ca/communications/negotiating-with-rogers-wireless-head-to-head-battle/#comment-13034 Shiraz Thu, 03 Nov 2011 13:23:26 +0000 http://youngandthrifty.ca/?p=933#comment-13034 I negotiated a great plan with Rogers when I was off contract. The mistake I made was to accept limited time credits and believing the rep when he said 'just call back when they are about to expire and tell them to extend the credits'. Now that I'm back on contract they couldn't give 2 hoots about me. I've pretty much decided against going with the major carriers in the future. 3 year contracts are too long when phones and plans are changing so rapidly. I negotiated a great plan with Rogers when I was off contract. The mistake I made was to accept limited time credits and believing the rep when he said ‘just call back when they are about to expire and tell them to extend the credits’. Now that I’m back on contract they couldn’t give 2 hoots about me. I’ve pretty much decided against going with the major carriers in the future. 3 year contracts are too long when phones and plans are changing so rapidly.

]]> By: young http://youngandthrifty.ca/communications/negotiating-with-rogers-wireless-head-to-head-battle/#comment-12273 young Fri, 30 Sep 2011 03:39:41 +0000 http://youngandthrifty.ca/?p=933#comment-12273 @Ash Wells- Except I'm not a brother! LOL.... I'm a girl :) @Ash Wells- Except I’m not a brother! LOL…. I’m a girl :)

]]> By: Ash Wells http://youngandthrifty.ca/communications/negotiating-with-rogers-wireless-head-to-head-battle/#comment-12262 Ash Wells Wed, 28 Sep 2011 21:32:28 +0000 http://youngandthrifty.ca/?p=933#comment-12262 This was a really fun read actually. Quite surprising. It is great that negotiating is still not out of the picture with companies. People often think these companies are "locked" into their prices, but this is simply not the case for many businesses. It was great seeing you not put up for the companies crap, but still maintaining your composure and acting cool and reserved. You simply wanted a better deal, and with some sly negotiating you were able to get it; and for your sister no less! You must be quite the brother to have. This was a really fun read actually. Quite surprising. It is great that negotiating is still not out of the picture with companies. People often think these companies are “locked” into their prices, but this is simply not the case for many businesses. It was great seeing you not put up for the companies crap, but still maintaining your composure and acting cool and reserved. You simply wanted a better deal, and with some sly negotiating you were able to get it; and for your sister no less! You must be quite the brother to have.

]]> By: prof M.Browne http://youngandthrifty.ca/communications/negotiating-with-rogers-wireless-head-to-head-battle/#comment-12142 prof M.Browne Thu, 22 Sep 2011 08:37:05 +0000 http://youngandthrifty.ca/?p=933#comment-12142 I am usually a bit shy on negotiating these things but I now feel emboldened to see what sort of deal I can get for myself. I am usually a bit shy on negotiating these things but I now feel emboldened to see what sort of deal I can get for myself.

]]> By: young http://youngandthrifty.ca/communications/negotiating-with-rogers-wireless-head-to-head-battle/#comment-11596 young Sat, 20 Aug 2011 20:08:59 +0000 http://youngandthrifty.ca/?p=933#comment-11596 @Rogers car- THANK YOU! :) Much appreciated and I am loving your perspective on this ;) @Rogers car- THANK YOU! :) Much appreciated and I am loving your perspective on this ;)

]]> By: Marty http://youngandthrifty.ca/communications/negotiating-with-rogers-wireless-head-to-head-battle/#comment-11477 Marty Mon, 15 Aug 2011 00:30:50 +0000 http://youngandthrifty.ca/?p=933#comment-11477 Great advice! Everyone I know is paying a different price for their cell phone plans, so to gain a frame of reference for the really good deals, I set up a website called Dealboasters (smartphone edition)... Please drop in to share your hard negotiated win fall cell phone plans... It can only help when we all go back to re negotiate our deals! Great advice!

Everyone I know is paying a different price for their cell phone plans, so to gain a frame of reference for the really good deals, I set up a website called Dealboasters (smartphone edition)… Please drop in to share your hard negotiated win fall cell phone plans… It can only help when we all go back to re negotiate our deals!

]]> By: Rogers csr http://youngandthrifty.ca/communications/negotiating-with-rogers-wireless-head-to-head-battle/#comment-11448 Rogers csr Sat, 13 Aug 2011 01:23:38 +0000 http://youngandthrifty.ca/?p=933#comment-11448 Ok, people, I work for Rogers Wireless as a Customer Service Rep. Let me tell you negotiating your contract every three years is perfectly fine. However, there are a lot of people nowadays wanting to get a Wind plan on the Rogers network. You have to understand that Rogers does offer a more reliable network ( I know some people have problems with coverage but they are a minority) It is by far bigger than these other companies with unlimited plans. From my and my co-worker's experience the customer service is far better. Yes I do know that you will find the occasional person who just could not care less but in my specific call center customer service is key. Also, you have to understand that Rogers only hires agents in Canada thus paying more for their agents. Bell and Telus have pretty much the exact same plans as us but they hire agents abroad thus, paying them less. With Rogers you are paying for what you are getting. There are two things that I HATE in customers. Customers who just don't want to pay for their services. They have overages and call in expecting to have them reversed. This will not happen, Rogers is toughening up with adjustment guidelines. You are all adult cell phone owners, you have to be responsible for what you use. Rogers gives out 10's of millions of dollars away every month in "discretionary credits" these credits are not valid but as agents we give them away just to have the customer go away. They are not allowing this anymore. Another huge pet peeve is third party charges. It is extremely rare that the charges are actually not your fault, I would say about .01%. I am not exaggerating. People please use your common sense and don't give out our cell number over the internet. Retention is also toughening up, cx were starting to only want to speak to them as they thought they could get credits every time they called in. You want a cell phone? PAY FOR IT!!! Also know that when you hear silence on the other line, the agent is either cursing at you, laughing at you, or gossiping with their neighbour while you yell at them. Please, please, please.... do not use the term "you people" it will really piss off the agent and most likely make the call worse for you. I hate to say this but it is true that if you are nice to me, you have better chances of getting what you want. I will give a nice customer a $50 goodwill credit just o re-activate their account if they are having money problems. I will flat out refuse a jerky customer a $5 credit for overages. To wrap it up. Do not call often Expect to pay for your services. Use common sense Be nice. Ok, people, I work for Rogers Wireless as a Customer Service Rep. Let me tell you negotiating your contract every three years is perfectly fine. However, there are a lot of people nowadays wanting to get a Wind plan on the Rogers network. You have to understand that Rogers does offer a more reliable network ( I know some people have problems with coverage but they are a minority) It is by far bigger than these other companies with unlimited plans. From my and my co-worker’s experience the customer service is far better. Yes I do know that you will find the occasional person who just could not care less but in my specific call center customer service is key. Also, you have to understand that Rogers only hires agents in Canada thus paying more for their agents. Bell and Telus have pretty much the exact same plans as us but they hire agents abroad thus, paying them less. With Rogers you are paying for what you are getting. There are two things that I HATE in customers. Customers who just don’t want to pay for their services. They have overages and call in expecting to have them reversed. This will not happen, Rogers is toughening up with adjustment guidelines. You are all adult cell phone owners, you have to be responsible for what you use. Rogers gives out 10′s of millions of dollars away every month in “discretionary credits” these credits are not valid but as agents we give them away just to have the customer go away. They are not allowing this anymore. Another huge pet peeve is third party charges. It is extremely rare that the charges are actually not your fault, I would say about .01%. I am not exaggerating. People please use your common sense and don’t give out our cell number over the internet. Retention is also toughening up, cx were starting to only want to speak to them as they thought they could get credits every time they called in. You want a cell phone? PAY FOR IT!!! Also know that when you hear silence on the other line, the agent is either cursing at you, laughing at you, or gossiping with their neighbour while you yell at them. Please, please, please…. do not use the term “you people” it will really piss off the agent and most likely make the call worse for you. I hate to say this but it is true that if you are nice to me, you have better chances of getting what you want. I will give a nice customer a $50 goodwill credit just o re-activate their account if they are having money problems. I will flat out refuse a jerky customer a $5 credit for overages.

To wrap it up.

Do not call often
Expect to pay for your services.
Use common sense
Be nice.

]]> By: Recent Financial Tweaks and my Orange Key! | fabulously fru-girl http://youngandthrifty.ca/communications/negotiating-with-rogers-wireless-head-to-head-battle/#comment-11046 Recent Financial Tweaks and my Orange Key! | fabulously fru-girl Mon, 25 Jul 2011 22:17:25 +0000 http://youngandthrifty.ca/?p=933#comment-11046 [...] did some research on RedFlagDeal Forum and checked out Young and Thrifty’s step by step guide to negotiating a better cell phone plan.  Both are great resources and I strongly recommend you check them [...] [...] did some research on RedFlagDeal Forum and checked out Young and Thrifty’s step by step guide to negotiating a better cell phone plan.  Both are great resources and I strongly recommend you check them [...]

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