Comments on: Questrade Online Brokerage Review

By: BMO Investorline Review | youngandthrifty.ca

BMO Investorline Review | youngandthrifty.ca — Sat, 11 Jun 2011 04:48:12 +0000

[...] addition to Questrade, the other online brokerage account that I have is with BMO Investorline. I have both an RRSP [...]

By: Real

Real — Thu, 24 Feb 2011 19:30:26 +0000

Questrade has mishandled their change over. They refuse to admit that and they say that 2 weeks to wait for a request is acceptable considering the changes being in place. I have reached the threashold for 10$ trades at big banks, I think it is time to move there. Do not go for Questrade if customer service is a priority to you.

By: young

young — Sun, 20 Feb 2011 20:15:34 +0000

@chris- Sounds like you have had a bad experience. I would not recommend emailing them, but I do find that livechat and calling them quite effective. I think with the recent changes to the interface, there have been MANY calls, and higher call volume. Before, I didn’t have to wait too long (maybe 10 minutes max) to speak to someone, but I’m sure it’ll resolve once everyone settles with the new changes. Again, I am okay paying $5 per trade and dealing with a smaller company than paying $29 per trade and dealing with a big bank.

By: chris

chris — Fri, 18 Feb 2011 18:27:41 +0000

I have not found one person to say that they are satisfied with Questrade & their customer service. This company is THE WORST NIGHTMARE you could imagine – to deal with.

Try calling them – they do not answer for hours
- If you email -they do not answer for days or do not answer at all
- try live chat – most of the time does not work
- eventually if you get someone on the phone – person is plain lying to you or can not help or do not know anything
- THE ARE RUDE AND OBNOXIOUS

BEWARE – STAY AWAY !!!!

By: young

young — Wed, 16 Feb 2011 04:01:08 +0000

@mike- I have checked out their new website and have tried contacting customer support (I was on hold for a ridiculous amount of time- used the online chat thing and then was on hold for 50 minutes, then called in and got through much quicker). I anticipate these are temporary issues because everyone is probably calling in and asking what their new account number is… I have a post coming up on Friday detailing the new changes. Thanks mike for sharing your opinion

By: mike

mike — Tue, 15 Feb 2011 18:36:59 +0000

Have you tried moving any money out of questrade since they “upgraded” their websites? It’s been a horrible experience for me. Try contacting customer support and you’ll be on hold for a lot longer than before. Perhaps you should update your review on them and warn people to stay away until all their bugs clear up.

By: young

young — Wed, 20 Jan 2010 05:12:42 +0000

Hey Steve,
you know, the QuestraderWEB platform is free/ included, and it’s better than the webtrader platform. At least the + and – are in COLOUR! Not sure if you have checked it out yet. I guess I always just default to “webtrader” because it’s the top tab.

By: young

young — Wed, 20 Jan 2010 04:15:50 +0000

Thanks Steve. You’re a Questrader too? =)

That’s true, if you don’t plan to make that many trades, then there isn’t really a point to go with Questrade- might as well go with something that is easy on the eyes.

If you DO make many trades, then I think Questrade is worth it, despite the budget-looking platform. To avoid the confusion, I used the Bloomberg app for my itouch and it tracks how much I’m up or down, thereby avoiding the need to rely on the unreliable platform.

That said, Questrade DOES have a few platforms where you can pay money for. I guess you get what you pay for. =)

By: Steve Zussino

Steve Zussino — Tue, 19 Jan 2010 17:11:46 +0000

Great list of pros and cons.

I agree with the harder to use platform

The fees are among the lowest I have seen but the platform is one of the worst. This depends on how many trades you make per year.