This isn’t a post about the rising gas prices (though from the title, you might think otherwise).

This is a post about how, oftentimes, if you complain (in a respectful manner, of course) you will get further ahead than if you kept quiet.

My boyfriend recently bought a used car at a dealership and traded in his current car.  At the dealership, the sales person told him that the car had all season tires on it.  Boyfriend looked at the tires, saw the word “snow” and asked the sales person “are you SURE these aren’t snow tires?”.

Salesperson said “yes, they’re all seasons”.

So my boyfriend took this guy’s word and bought the car, then went home to look the serial number on the tires up.

They were indeed snow tires.

My boyfriend would like snow tires, but with the current gas prices at such high levels, he would much rather prefer to have all season tires and increase his fuel economy by 10%.  Besides, it doesn’t snow very much here in Vancouver.

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In an earlier post this week, I wrote about a step by step guide on how to negotiate with the contract yielding wireless providers.  Today I’ll reveal the actual flow of the conversation I had when I called in for my sister.

Here’s the Scoop on my Conversation with Rogers recently:

My sister was paying about $31 a month including tax (from a previously negotiated contract by yours truly two years ago) for:

• 10 voicemail
• 200 day time minutes
• Rogers to Rogers
• Unlimited evening and weekends starting from 6pm

Being the young-un that she is, many of her friends text.  As you know, texting can add up!  She wanted text messaging included in herr next plan.  She was paying an extra $3-5 more a month just for text messages sent and received (texting on the very very low end hence restricting herself from unleashing the texting beast).  She had one more week left on her contract.

So I called in to the Retentions Department for her, spoke to Tristan (names have been changed) from the Retentions Department who said that if she added $5, then she can have 250 texts, AND she would have to recommit for another 2 years.  (In my head, I was thinking WTF- what kind of deal is that? Pay more??)  I firmly but nicely said that she didn’t want to pay any more, and that I am with Telus and I get all the above for LESS per month including 100 long distance minutes per month, web browsing, and 200 incoming and outgoing texts (which is true, by the way).

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