“Buy Straight From the Source”
My search led me to this distributor known as DirectBuy. They market themselves as having over 150 franchises in the USA and Canada. The main concept behind DirectBuy is that they are an “insider’s club” where members can purchase brand-name goods directly from manufacturers’ warehouses and by doing so avoid the large retail markups that we see on most products. The main catch is that membership is certainly not free. It is impossible to say what a membership will cost anyone specifically because each DirectBuy franchise is independently owned and operated and sets their own price. Most media sources I looked into reported the probable membership fee at $3,000 to $7,000. Needless to say, that pretty much ruled out my interest, but I was kind of curious about this consumer model and if their prices really could beat those in a cut-throat retail world by enough to justify that hefty membership.
Good… and Bad?
What I found when I looked into DirectBuy in various online hangouts was a ton of complaints and a lot of praise as well. I don’t know if I’ve ever seen less consensus about a consumer business online before. DirectBuy was roundly criticized for its pressure-based sales pitches that routinely stated, “You must buy your membership now or we will never give you the opportunity again.” Yet, but the same token the company boasts a fairly impressive rate of membership retention. DB defends itself on this account by saying, “This policy is in place out of respect for our members, manufacturers and the retail industry. It prevents consumers from asking traditional retailers to match DirectBuy prices.” Some people claim the service and support they received as a member of DB was great, while others reported it was terrible. It could be as simple as the fact that different franchises operated within a large spectrum and some were just better than others.
When it got down to the nitty gritty of comparing numbers, it appears that DirectBuy’s prices did live up to the claims they make in most cases. This was especially true in the more “high-end” items that would obviously have the most mark up. DB claims that if you can find the product somewhere else for a cheaper price, they will immediately contact the manufacturer to resolve this issue. While I admire the principle behind this, doesn’t the idea of comparison shopping promises sort of put you right back at the level of retailer? If the promises of buying direct from the source are true, shouldn’t there be no logistical way that a retailer should be able to drop their price below yours?
From what I could tell from multiple consumer websites and forums, it seems that Direct Buy was able to offer a 20-25% average discount to most customers. This means that one would have to be purchasing around $20,000 worth of home furnishings to make it worth the memberships. I should note that DB management claims that members should count on savings numbers close to 40%, but that number seems pretty dubious.
Is It Worth It For You?
I think that at the end of the day a Direct Buy Membership could be worth the substantial fee if you are furnishing a house from scratch and prefer higher-end brand names. If you take the plunge be prepared for some weird sales techniques and having to wait a couple of months for your orders to come in. Finally, online orders aren’t allowed – all DM orders must be placed through a showroom. From what I can tell, it is best to check with someone you know is a member of a specific franchise to see what the practices are in that area. As for me and my couch, I decided to take a quick run to the USA and picked up a great reclining sectional for $1,700. Is it a little more than I could have got something for on Kijiji? Sure, but it’s a luxury I can only justify by saying I enjoy it every day!