This is a post about how, oftentimes, if you complain (in a respectful manner, of course) you will get further ahead than if you kept quiet.
My boyfriend recently bought a used car at a dealership and traded in his current car. At the dealership, the sales person told him that the car had all season tires on it. Boyfriend looked at the tires, saw the word “snow” and asked the sales person “are you SURE these aren’t snow tires?”.
Salesperson said “yes, they’re all seasons”.
So my boyfriend took this guy’s word and bought the car, then went home to look the serial number on the tires up.
They were indeed snow tires.
My boyfriend would like snow tires, but with the current gas prices at such high levels, he would much rather prefer to have all season tires and increase his fuel economy by 10%. Besides, it doesn’t snow very much here in Vancouver.
So he called the sales person up. Sales person said “oh. okay, let me see if we can find some all seasons for you, I will get back to you within a few days”.
Sales person calls back and says that he found some all seasons and can give a discount of $50 off per tire. That would be a total of $500 for four tires (tires are expensive here in Canada).
My boyfriend told him that what he’s offering isn’t good enough. That the principle of it is that the salesperson told him they were snow tires, so why should he have to pay extra for the sales person’s mistake?
Sales person said he’ll talk to his manager.
Salesperson comes back and says he can offer $100 off per tire.
Boyfriend said- still not good enough. Can I speak to your manager?
Manager says that he can offer $100 off per tire.
Boyfriend repeated his story and said the $100 off per tire wasn’t a sufficient offer. Manager understandably states that they do stand by their customer service, but at the same time, they cannot just give him a free set of tires due to a loss of profit standpoint. Manager says he’ll see what he can do and will contact boyfriend in a week.
A week rolls by, they don’t call and boyfriend is slightly more preturbed. He calls and asks to speak to the manager. Manager states he was “just about to call” (sure..) but what boyfriend is offered is pretty good. A set of Michelin tires for $150, not just $100 off the entire set.
So I guess the moral of the story is that sometimes if you complain enough, you might just get what you want (or at least a good compromise). The other moral of the story is not to jump into buying so hastily! (e.g. before buying, check the serial number of the tires). If you’re in the market for tires, Saving Mentor has a good guide on saving money on winter tires on his blog… might be a good idea to stock up for next year.
Is it human nature that people will TRY to take advantage of you if they can? Just like how when you bargain in a different country, they inflate the price of the product by 100%, and it is up to your own negotiation skills to knock the price back down?
Readers, what do you think? Do you have any personal experiences where you stood your ground, dissatisfied with the company’s customer service, and was given more than if you were to have accepted things more easily?